COOL MOM NEEDLEPOINT PILLOW

Shipping

• All purchases are shipped through the United States Postal Service (USPS) or UPS
• All US shipping addresses are charged a $8.00 flat rate fee.
• All domestic purchases are given a tracking number for shoppers to be able to track their package's delivery date.
• 2-3 business days is the processing time and does not include the shipping time.
• 3-5 business days is the shipping time and does not include processing time.
• We are closed Saturday and Sunday and start processing weekend orders on Monday in the order that they were received. Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
• Please note we are not responsible for any packages lost or missing in the shipping process.

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Returns

• Please allow 5-10 business days for processing your store credit from our warehouse
• Once processed your store credit will be sent to the email associated with the order that was provided at checkout. If you do not see your store credit in your inbox we recommend checking your spam folder.
• We do not notify customers when we receive the return package to our warehouse. We recommend keeping your return tracking so you can track when it has arrived at our warehouse.
• If you haven’t received a store credit in a timely manner you can email us at customerservice@shophalehouse.com. Please include your order number and first and last name in the email.

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