Returns

RETURN POLICY

THANK YOU FOR YOUR BUSINESS! We hope you love your purchase but we understand that sometimes it just doesn’t work out!  Here’s what you need to know if that’s your case. 

  1. Send us an email at bekah@shophalehouse.com within 3 business days of receiving your order so we can approve the item you are returning.
  2. After you receive approval, ship the item back to our address:
Hale House
ATTN: Returns Dept. 
4900 Camp Bowie Blvd. 
Fort Worth, TX 76107

3. All items must be shipped to Hale House Returns Department and postmarked within 7 calendar days of your emailed approval. Return shipping costs are at the customer's expense. We suggest choosing a shipping option that provides a tracking number and emailing us the tracking so we know when to expect your return. We are not responsible for any packages lost or missing in the shipping process. 

 

The following items are FINAL SALE:

  • Sale Items
  • Jewelry/Accessories
  • All Seasonal + Holiday Items
  • Face Masks/Eyewear/Hair Accessories
  • Home + Gift Items
  • Trunk Show Items

Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount. These items will not be accepted if returned.

Refunds will be issued onto the original form of payment. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up and perfume free. 

Store Credit must be completely used within the 12-month period it was issued. Example: Credit issued January 1, 2020 may be used no later than January 1, 2021 or it will be voided. 

WE DO NOT CANCEL ORDERS

Damaged/Defective Items:

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

  • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
  • All reports must be made within 3 days of receiving your garment or it will not be accepted.
  • Please contact us immediately at bekah@shophalehouse.com and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.

Exchanges:

  • Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
  • Reorder the item in the size you need and then send the original item back to us (postmarked within 14 days) for a refund.
  • Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

If you have any questions about our return policy feel free to call us at the store 817.349.0535 or email us at bekah@shophalehouse.com.  

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