THANK YOU FOR YOUR BUSINESS! We hope you love your purchase but we understand that sometimes it just doesn’t work out! Here’s what you need to know if that’s your case.
All items must be shipped to Hale House Returns Department and postmarked within 14 calendar days of being delivered. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process. Ship the item back to our address:
Hale House
ATTN: Returns Dept.
3132 Bonnie Drive
Fort Worth, TX 76116
The following items are FINAL SALE:
- All Seasonal + Holiday Items
- Sale Items
- Jewelry
- Accessories
- Eyewear
- Hair Accessories
- Home Gift Items
- Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount.
- These items will not be accepted if returned.
- Price adjustments will not be applied to items purchased at full price prior to the item being marked down or placed on sale.
ALL ONLINE ORDERS AND STORE ORDERS THAT REQUIRE SHIPPING WILL BE ELIGIBLE FOR RETURN IN THE FORM OF ONLINE STORE CREDIT ONLY WITHIN 14 CALENDAR DAYS OF DELIVERY.
Refunds will be issued in the form of store credit.
Store credits are eligible on non final sale items when postmarked within 14 days of being delivered. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up and perfume free.
Your store credit will be sent to the email address associated with the order that was provided at checkout. If you do not see your store credit in your inbox please check your spam folder.
Pickup Orders
- When you receive your order confirmation don't go to the store just yet!
- You’ll receive an email when your order is ready for pickup.
- Orders placed before 1:00pm will be available for same day pickup starting at 3:00pm.
Standard Shipping
- All orders ship via USPS or UPS.
- Standard shipping is a $7.95 flat rate to any U.S. address.
- Orders take 2–3 business days to process, plus 3–5 business days in transit, for a total of about 5–8 business days.
- Every domestic order includes a tracking number so you can follow your package.
Express Shipping (UPS)
- Express shipping rates are calculated at checkout.
- Next Day Air: Order by 1:00 p.m. CT, Monday–Friday, for delivery the next business day.
- 2nd Day Air: Order by 1:00 p.m. CT, Monday–Friday, for delivery within two business days.
- Express orders placed after 1:00 p.m. CT, on weekends, or on holidays ship the next business day.
- P.O. boxes are not eligible for express shipping.
Weekends and Holidays
- We're closed Saturday and Sunday. Weekend orders are processed starting Monday in the order they were received.
Fees and Responsibility
- Original shipping fees are non-refundable, and return shipping is the customer's responsibility.
- Hale House is not responsible for packages lost or stolen after they've been handed to the carrier. If your package goes missing, please contact the carrier using your tracking number, and reach out to customerservice@shophalehouse.com if you need help.
Refunds: will be issued in the form or store credit
- Please allow 5-10 business days for processing your store credit from our warehouse
- Once processed your store credit will be sent to the email associated with the order that was provided at checkout. If you do not see your store credit in your inbox we recommend checking your spam folder.
- We do not notify customers when we receive the return package to our warehouse. We recommend keeping your return tracking so you can track when it has arrived at our warehouse.
- If you haven’t received a store credit in a timely manner you can email us at customerservice@shophalehouse.com. Please include your order number and first and last name in the email.
Exchanges
- Due to the limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.
Damaged/Defective Items
Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your garment or it will not be accepted.
- Please contact us immediately at customerservice@shophalehouse.com and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.
If you have any questions about our return policy feel free to email us at customerservice@shophalehouse.com.